Return Policy

Return & Refund Policy

Thank you for shopping with us! We want you to love your purchase. If for any reason you are not fully satisfied, we’re here to help.

Returns

You may request a return within 5 days of receiving your order.

To be eligible for a return:

  • Item(s) must be unused, unworn, and in original packaging

  • Product must be in the same condition as received

  • A receipt or proof of purchase is required

Certain items are non-returnable, including:

  • Sale/clearance items

  • Personalized or custom-made products

  • Digital downloads

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable shipping service.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days.

Shipping charges are non-refundable.

Damaged / Incorrect Items

If your item arrived damaged or you received the wrong product, please contact us within 7 days of delivery with photos of the issue. We’ll fix it right away.

How to Start a Return

Email us at Shopkyliah.help@gmail.com with:

  • Order number

  • Item(s) you wish to return

  • Reason for return

  • Photo evidence for damage/incorrect item claims

If you have any questions about returns or refunds, please contact us at Shopkyliah.help@gmail.com — we’re happy to help!